The Collections CRM Built to Accelerate Debt Recovery
Consolidate delinquent accounts, predictive auto-dialing, automated PTP payment tracking, and live supervisor barge-in into one compliant, high-velocity collections workspace.
Right-Party Contact Rate
vs. manual spreadsheet dialing
Broken PTP Reduction
automated multi-channel reminders
Connect Latency
instant WebRTC agent bridge
Telephony Uptime SLA
dual-redundant SIP backbones
One Unified CRM Core. Four Specialized Operational Variants.
While our flagship Customer Service CRM powers mission-critical contact center operations, BITS provides specialized variants for sales, marketing, and commerce—all sharing the same unified data layer and AI automation.
BITScrm Customer Service
Collections, Customer Care & High-Volume Contact Center Core
Our core flagship system built for debt recovery agencies, BPO contact centers, and financial lenders. Centralizes delinquent portfolio staging, WebRTC predictive softphone dialing, automated Promise-to-Pay (PTP) tracking, and live supervisor barge-in.
Right-Party Connect
vs. spreadsheet calling
Statutory & Security Compliance
Core Variant Capabilities
Debtor: Carlos Mendoza (#4920)
Balance: ₱68,000 · 60 DPD · PTP Negotiation
| Work Item | Status | Commitment |
|---|---|---|
| #PTP-8891 Installment 1/2 | PTP Confirmed | ₱20,000 Due Sept 25 |
| Supervisor Audio Barge HUD | Barge Ready | Dual-Channel SRTP |
Connect BITSagent AI & BITS RAG to Any CRM Variant
Zero vendor lock-in. BITSagent autonomous voice/email agents and BITS RAG knowledge grounding integrate natively across Customer Service, Sales, Marketing, Commerce, or your legacy databases and telephony backbones.
Universal BITSagent AI Connector
Autonomous Voice, SMS, Email & Telephony
Deploy autonomous voice agents that speak with natural human inflections (< 300ms latency) to negotiate debt collections, qualify sales leads, trigger marketing surveys, or process recurring payments.
BITS RAG Enterprise Knowledge
Real-Time Knowledge Grounding Layer
Eliminate AI hallucinations completely. BITS RAG indexes company policy PDFs, collections playbooks, credit scoring rubrics, and ERP catalogs to ground every agent answer in verified source documents.
Experience the Role-Based CRM in Action
Each team member gets exactly what they need: collectors focus on their next conversation, supervisors manage active calls, and QA ensures regulatory compliance.
BITScrm: Built for Every Seat on Your Recovery Floor
Consolidate portfolio queues, predictive voice dialing, automated PTP scheduling, and compliance tracking into one unified, role-based CRM workspace.
Agent queue
Accounts · PTP · follow-up
| Account | Work | State |
|---|---|---|
| ACC-10482 | PTP due today | Call |
| ACC-10817 | Follow-up | SMS |
| ACC-11209 | Broken PTP | Review |
| ACC-11587 | New assignment | Call |
Six Pillars of High-Velocity Debt Recovery
Engineered specifically for the operational constraints and legal frameworks of Philippine financial institutions, collections agencies, and fintech lenders.
Portfolio & Queue Intelligence
Centralize hundreds of thousands of debtor records with automated tiering, balance aging brackets, work queues, and dispute tracking.
- ✓Dynamic debtor segmentation by delinquency bucket (1-30, 31-60, 60+ DPD)
- ✓Automated queue assignment based on agent skill and recovery success rate
- ✓Controlled bulk imports with CSV validation and duplicate record reconciliation
- ✓Tamper-proof interaction history and customer contact logs
High-Throughput Predictive Dialer
Eliminate manual dialing and dead air. Connect your recovery agents only when a live debtor answers the line.
- ✓Predictive, progressive, and preview dialing algorithms with adaptive pacing
- ✓Answering Machine Detection (AMD) with sub-second live human recognition
- ✓Integrated WebRTC browser softphone — zero hardware or PBX setup required
- ✓Local presence caller ID rotation for maximized Right-Party Connect (RPC) rates
Automated Promise-to-Pay (PTP) Engine
Turn verbal commitments into collected cash with automated scheduling, installment tracking, and default prevention.
- ✓Instant SMS and email payment confirmation sent while on the phone
- ✓Automated broken-PTP detection with immediate high-priority requeue
- ✓Pre-due reminder triggers 48h and 24h before commitment deadline
- ✓Integrated partial-payment reconciliation against principal balances
Live Supervisor Barge-in & Coaching
Maintain floor command and prevent compliance violations with real-time audio supervision tools.
- ✓Silent listen mode to monitor live agent conversations undetected
- ✓Private whisper coaching — speak directly to the agent without the debtor hearing
- ✓Full barge-in takeover for escalating high-risk or heated negotiations
- ✓Real-time floor dashboard with agent statuses, idle time, and queue velocity
QA Scorecards & Regulatory Compliance
Protect your agency against regulatory penalties with 100% call recording and automated audit scorecards.
- ✓100% dual-channel stereo call audio archiving with instant search
- ✓Customizable scorecard rubrics with automatic scoring and calibration
- ✓Strict compliance gating: quiet hours, max calls/day, and DNC enforcement
- ✓Full alignment with BSP Circular 454/857 and NPC Data Privacy Act (RA 10173)
Liquidation & Recovery Analytics
Get complete visibility into collector productivity, portfolio recovery curves, and campaign ROI.
- ✓Live agent leaderboard with collected amounts, PTP conversion, and talk time
- ✓Cohort recovery curves comparing portfolio yields across campaigns
- ✓Exportable regulatory audit logs and executive summaries in one click
- ✓Historical call disposition trends and right-party connect ratios
Telecom and telephony
Telephony and access controls for the collections floor.
SIP trunking, failover, TLS voice encryption, and operational controls configured around your infrastructure.
Telephony SLA
99.99%
Carrier-grade SIP trunking
Connect Dispatch
< 15ms
Near-zero bridge latency
Audio Encryption
TLS 1.3 / SRTP
End-to-end encrypted voice
Call Storage
Encrypted S3
Immutable 7-year audit retention
Need configured AI voice contact alongside human agents?
Pair BITScrm with BITSagent for early-stage recovery outreach under campaign rules and supervisor controls.
Simple, Predictable BITScrm Plans
Scale up or down per collector seat. All plans include WebRTC dialer, PTP management, and compliance audit tools.
Starter
For small collections teams and focused recovery campaigns.
- ✓Core Collections Engine
- ✓Delinquency Account Workflows
- ✓Dynamic Work Queues
- ✓Manual & Preview Dialing Ready
- ✓Standard Performance Reporting
- ✓Email & In-App Support
- ✓Up to 15 agent seats
Growth
For growing agencies and mid-market operations with dialer & QA.
- ✓Everything in Starter
- ✓Built-in Browser SIP Softphone
- ✓Predictive & Progressive Auto-Dialer
- ✓Omnichannel SMS & Email Reminders
- ✓QA Scorecards & Evaluation Worklists
- ✓Live Supervisor Listen, Whisper & Barge
- ✓AI Smart Follow-Up & PTP Tracking
- ✓Unlimited agent seats
Enterprise
For commercial banks, financial institutions, and high-volume BPOs.
- ✓Everything in Growth
- ✓Full Autonomous AI Recovery Agents
- ✓Custom Workflow & Disposition Engines
- ✓Dedicated SIP Trunking & Telco Routing
- ✓On-Premises or Private Cloud Hosting
- ✓BSP Circular & NPC Regulatory Auditing
- ✓Dedicated Solutions Architect & 99.99% SLA
- ✓Unlimited agent seats & multi-tenancy
Everything You Need to Know About BITScrm
Clear, direct, and factual answers for collections directors, risk officers, and contact center heads.
How does BITScrm comply with Bangko Sentral ng Pilipinas (BSP) collections regulations?+
BITScrm enforces strict compliance with BSP Circulars 454 and 857, including automated curfew contact hours (quiet hours), maximum daily call attempts per debtor, immutable call recordings, and mandatory Right-Party Connect (RPC) verification before debt disclosure.
Can BITScrm be deployed on-premises within our company's private datacenter?+
Yes. While we recommend our secure managed cloud for automated scaling and zero PBX maintenance, BITScrm can be fully self-hosted on-premises within your organization's private cloud or physical server racks for strict regulatory data sovereignty.
Do our agents need physical desk phones or PBX hardware?+
No. BITScrm features a built-in WebRTC browser softphone that runs directly inside Chrome or Edge with zero hardware or desktop software installation. It includes dual-channel audio recording, predictive dialing, and live supervisor listen/whisper/barge capabilities.
How does the Promise-to-Pay (PTP) tracking engine work?+
When an agent logs a verbal payment commitment, BITScrm generates automated SMS and email payment reminders at 48 hours and 24 hours prior to the due date. If a payment is missed, the account is automatically flagged and re-queued with elevated priority.
Can BITScrm be white-labeled under our agency's branding?+
Yes. With the BITS White Label Platform, you can deploy BITScrm under your own custom domain, logo, and brand color scheme with zero mention of BITS.
Ready to review BITScrm on your floor?
Book an operational consultation with our engineering team. We configure workflows around your actual agency processes.